{"app":{"width":0,"height":0,"threshold":"default","orientation":"landscape","notifications":{},"isBrowserEngine":false,"hasOverlayVisible":false,"hasLoaderVisible":false,"hasLoginLoaderVisible":true,"hasErrorVisible":false,"isConsentGiven":false,"cookieAuthorization":{},"isGigyaAlreadyRequired":false,"isGigyaLoaded":false,"errorText":"","errorCtaText":"","errorCtaLink":"","isFeatureBranch":false},"page":{"fetching":false,"error":false,"isOffline":false,"isSSO":true,"previousSlug":null,"lastSlugWithoutNestedModal":"/contatto/servizio-clienti.html","lastSlugWithoutPopin":null,"lastSlugWithoutPopinOrConfig":null,"slug":"/contatto/servizio-clienti.html","location":{"base":"/contatto/servizio-clienti.html","queryParams":{}},"data":{"jcr:title":"Reclamo","title":"Servizio clienti - Formulario di contatto - Dacia Svizzera","hideInNav":false,"redirectType":"301","meta_robots_follow":"follow","sling:resourceType":"one/components/common/structure/caseform/homepage","meta_description_seo":"Desidera inoltrare una domanda? Compili il formulario e contattati Dacia al più presto.","textIsRich":"true","meta_robots_index":"index","hreflang":true,"sitemap":"default","content":{"sling:resourceType":"one/components/common/structure/content/globalZone","subMenuZone":{"sling:resourceType":"one/components/common/structure/content/subMenuZone"},"verticalContentZone":{"sling:resourceType":"one/components/common/structure/content/verticalContentZone","layout2Zone":{"sling:resourceType":"one/components/caseform/structure/content/layout2Zone","slice21v0_copy_copy_":{"sling:resourceType":"one/components/edito/slice21v0","componentD7v0":{"fontSize":"small","sling:resourceType":"one/components/edito/componentD7v0","textIsRich":"true","bodyCopy":"

Il nostro servizio clienti è raggiungibile al numero 0800 808 077 dal lunedì al venerdì dalle 8:00 alle 18:00. Riceverete una risposta entro 24 ore nei giorni lavorativi.

"}},"slice97v0":{"mandatoryLegend":"*Campo obbligatorio","helpText":"Selezionare un argomento nel menu a discesa.","vehicleSectionTitle":"Informazioni sul veicolo","titlePrefix":"Desiderate presentare un reclamo?","submitButtonLabel":"Avanti","sling:resourceType":"one/components/common/caseform/slice97v0","textIsRich":"true","formConfig":{"complaint":{"description":"Inserire qui i dettagli della domanda","selectLabel":"Selezionare l'oggetto della domanda","errorMessage":"Per favore compilare tutti i campi","types":{"1":{"type":"Multimedia & Connected Services"},"2":{"type":"Problema tecnico del veicolo"},"3":{"type":"Richiesta di pezzi di ricambio"},"4":{"type":"Termine/data di consegna"},"5":{"type":"Vendita e consegna"},"6":{"type":"Dopo-vendita"},"7":{"type":"Conformità"},"8":{"type":"Dacia Assistance"}}},"attachment":{"errorMessageSize":"Il sistema supera la dimensione massima consentita (<5 MB)","errorMessageMissing":"Campo obbligatorio. Per favore aggiungere un allegato.","formatsLabel":"Formati accettati: jpg, png, pdf <5MB.","isVisible":true,"errorMessageFormat":"Il documento allegato non corrisponde ai formati accettati (jpg, png e pdf).","attachments":{"1":{"title":"Aggiungere un allegato","isMandatory":false},"2":{"title":"Aggiungere un allegato","isMandatory":false}}},"multimediaComplaint":{}},"legalNotice":{"showLegalNotice":false}}}},"subFooterZone":{"sling:resourceType":"one/components/common/structure/content/subFooter/subFooterZone"}},"caseFunnelParams":{"stepperInfo":{"steps":[{"title":"Reclamo","url":"/contatto/servizio-clienti.html","components":["one/components/edito/slice21v0","one/components/common/caseform/slice97v0"]},{"title":"Vostro veicolo","url":"/contatto/servizio-clienti/your-vehicle.html","components":["one/components/common/leadform/slice134vB","wcm/msm/components/ghost"]},{"title":"Dati di contatto","url":"/contatto/servizio-clienti/dati-contatto.html","components":["one/components/common/caseform/slice55vB"]},{"title":"Conferma","url":"/contatto/servizio-clienti/conferma.html","components":["one/components/common/leadform/slice65vC","wcm/msm/components/ghost"]}],"currentStepNumber":0,"totalSteps":4,"firstStep":"/contatto/servizio-clienti.html","nextStep":"/contatto/servizio-clienti/your-vehicle.html"},"displayAuthentModal":true,"caseSubmissionError":"Si è verificato un errore. Voglia provare più tardi.","formType":"Complaint","stepperTitle":"Presentare un reclamo","sling:resourceType":"one/components/common/structure/caseFunnelParams"},"formParams":{"sling:resourceType":"one/components/structure/adminpage/site/formParams","brandsAndModelsParams":{"sling:resourceType":"one/components/structure/adminpage/site/brandsAndModelsParams"},"validation":{"zipCode":"^\\d{4}$"},"receipt":{"yourOrderLabel":" ","asapLabel":" ","eWaste":" ","wishedOperation":"servizio desiderato","yourAvailabilities":"la vostra disponibilità","dealerServices":"servizio del vostro concessionario","yourCarLabel":"il vostro veicolo","yourAppointment":"il vostro appuntamento","vehicleOfInterest":"il vostro veicolo d'interesse","yourEnergy":" ","selectedOffer":"la vostra offerta","summaryLabel":"riassunto","payDealerLabel":" ","yourDealerLabel":"il vostro concessionario","offer":{"details":" "}},"abandonmentModal":{"modalTitle":"Lasciare la pagina?","modalIntroduction":"Le informazioni compilate andranno perse."}},"ecologicalParams":{"sling:resourceType":"one/components/structure/adminpage/site/ecologicalParams"},"authenticationParams":{"link":"https://my-it.dacia.ch/","text1":"Ha un account My Dacia?","text2":"Risparmi tempo effettuando il login.","sling:resourceType":"one/components/structure/adminpage/site/authenticationParams","textIsRich":"true","authenthificationPopin":{"guestConnection":"Continuare come ospite","createAccountLabel":"Creare und account","straplinePopIn":"Bentornata/o","title":" ","alreadyAccountLabel":"Login","descriptionPopIn":"La preghiamo di controllare se le sue informazioni sono ancora aggiornate.","helloLabelPopin":"Buongiorno","introduction":"

"}},"googleMapsParams":{"apiKey":"AIzaSyCAPAp5G88iHILzULTPHRsqcn_FbB-z-Kg","region":"ch","sling:resourceType":"one/components/structure/adminpage/site/googleMaps"},"c2gParams":{"currency":"CHF","sling:resourceType":"one/components/structure/adminpage/site/c2gParams"},"featureFlipping":{"sling:resourceType":"one/components/page/featureFlipping"},"tyreLabelling":{"tooltipTitle":"Etichette energia per gli pneumatici","sling:resourceType":"one/components/structure/adminpage/site/tyreLabelling","textIsRich":"true","bodyCopy":"

Accesso alle etichette energia per gli pneumatici compatibili con la sua configurazione.

"},"consumptionEfficiencyGraph":{"efficiencyIntro":"Media di CO2 di tutte le automobili immatricolate per la prima volta: 113 g/km (WLTP).","efficiencyTitle":"Etichetta Energia 2025","efficiencyCopy":"

Obiettivo provvisorio delle emissioni di CO₂: 118 g/km secondo la nuova procedura di prova WLTP. Media di tutte le automobili immatricolate per la prima volta 122 g CO₂/km.

","sling:resourceType":"one/components/structure/adminpage/site/consumptionEfficiencyGraph","efficiencyConfigTitle":"Efficienza energetica","textIsRich":"true","displayEfficiencyGraph":true},"searchParams":{"apiKey":"AIzaSyB4yodCAiPQnITHO0kB5r5jFixbs9iWNi0","searchEngineKey":"017640197753520077557:nwdgjv67xkk","sling:resourceType":"one/components/structure/adminpage/site/searchParams"},"ccParameters":{"legal":"https://it.dacia.ch/cookies.html","position":"bottom","sling:resourceType":"one/components/structure/adminpage/site/cookieConsent","solution":"one"},"transverseParams":{"showVersionEngine":true,"disclaimerDirectDisplay":false,"sling:resourceType":"one/components/structure/adminpage/site/transverseParams","sameFontSize":false,"finance":{"jsProxyUrl":"//prod.rciservices.eu/proxy/js/latest/RCIFinancialProxy.min.js","seeMonthlyPrice":"vedere la rata mensile"}},"professionalParams":{"sling:resourceType":"one/components/structure/professionalParams"},"dealerLocatorParams":{"sling:resourceType":"one/components/structure/adminpage/site/dealerLocatorParams","general":{"dealershipNetwork":"Rete di concessionarie","aroundMe":"Intorno a me","searchPlaceholder":"Inserite il vostro indirizzo o la vostra posizione","renaultPartner":"Rappresentante consigliato ","strapline":"Rete Renault ","title":"Trovate il vostro rappresentante ","filterResults":"Filtro","geolocalisationErrorMsg":"Errore di geolocalizzazione. Si prega di riprovare","favoriteDealer":"Rappresentante preferito","legend":{"info":"Scoprite i nostri rappresentanti e partner autorizzati. ","major":"Rappresentanti Renault","minor":"Partner Renault","title":"Legenda"}},"cta":{"selectAsFavorite":"Selezionare come rappresentante preferito","backToMapView":"Torna alla vista mappa","seeOpeningHours":"Vedere tutti gli orari di apertura","seeAllDealers":{"link":"https://it.renault.ch/concessionaria/lista-concessionaria.html","label":"Vedere tutti i rappresentanti"},"select":{"label":"Selezionare"},"expandResults":{"label":"Espandere i risultati "},"contactUs":{"link":"https://it.renault.ch/contatto/contatto.html","label":"Per contattarci"}},"info":{"openingDoors":"Porte aperte dal {startDate} al {endDate}","openingHours":"Orari d’apertura","exceptionallyClosed":"Eccezionalmente chiuso il","closed":"Chiuso","opened":"Aperto","direction":"Direzione","vacations":"In vacanza dal {startDate} al {endDate}","nextOpening":"Prossima apertura in data {date}","spokenLanguage":"Lingua parlata","contactDetails":"Dati di contatto","website":"Sito web","services":"Servizi"},"onlineAppointment":{"label":"Appuntamento online"},"pattern":{"streetAddress":"{postOfficeBox}, {streetAddress}","cityZipCode":"{postalCode} {locality}"},"coordinates":{}},"seoParams":{"language":"fr-fr","sling:resourceType":"one/components/structure/adminpage/site/seo","hreflang":{"1":{"language":"it-it","rootPath":"https://easyconnectstore.renault.no/content/dacia/it/it.html"},"2":{"language":"it-ch","rootPath":"https://easyconnectstore.renault.no/content/dacia/ch/it.html"}},"sitelangs":{"1":{"language":"it-ch","continueCTA":"Continuare","rootPath":"/contatto/servizio-clienti.html","lib":"Italiano","sling:resourceType":"one/components/languageExchange","wording":"Cambia lingua"},"2":{"language":"de-ch","continueCTA":"Weiter","rootPath":"https://de.dacia.ch/kontakt/kundendienst.html","lib":"Deutsch","sling:resourceType":"one/components/languageExchange","wording":"Sprache wechseln"},"3":{"language":"fr-ch","continueCTA":"Continuer","rootPath":"https://fr.dacia.ch/contact/service-client.html","lib":"Français","sling:resourceType":"one/components/languageExchange","wording":"Changer la langue"}}},"siteParams":{"language":"it","countryName":"Switzerland","brand":"dacia","country":"ch","sling:resourceType":"one/components/structure/adminpage/site/site","locale":"it-CH","rtl":false,"country3":"CHE","product":"DACIA"},"analyticsParams":{"gtmContainerId":"GTM-KL36Q2B","gtmConsentContainerId":"GTM-MJQBHV7","sling:resourceType":"one/components/structure/adminpage/site/analytics","cookies":{"apiKey":"dcce95a5-e0d6-4187-a269-f1c7a6eb4c31","enableConsentMode":false,"pagePolicyLink":"/cookies.html","enableFunctionalScript":false}},"gigyaParams":{"enabled":true,"apiKey":"3_OyxaIqsrELXgsbT-jON9OEfOmiF9F-YSANH8ix1T1UmDNf1WtvhNV3ZSBODKWupt","dataCenter":"eu1.gigya.com","sling:resourceType":"one/components/structure/adminpage/site/gigyaParams"},"homePage":"/","link":[{"rel":"canonical","href":"https://it.dacia.ch/contatto/servizio-clienti.html"}],"meta":[{"name":"description","content":"Desidera inoltrare una domanda? Compili il formulario e contattati Dacia al più presto."},{"name":"robots","content":"index,follow"}],"analyticsPageParams":{"businessType":"transverse","mboxActivated":"no","pageName":"complaint","pageType":"form","sling:resourceType":"one/components/base/analytics","formCategory":"customercare","formName":"ONE-COMPLAINT","formType":"complaint","formStepNumber":"0","formStepName":"Reclamo"},"authentication":{"override":true,"needAuth":0,"sling:resourceType":"one/components/base/authentication"},"liveChat":{"activateProductPlans":false,"sling:resourceType":"one/components/structure/livechat","activateEdito":false,"activateHomepage":false},"breadcrumb":{"sling:resourceType":"one/components/base/breadcrumb","items":[{"title":"Dacia Svizzera","url":"https://it.dacia.ch/"},{"title":"Contattateci","url":"https://it.dacia.ch/contatto.html"},{"title":"Reclamo","url":"https://it.dacia.ch/contatto/servizio-clienti.html"}]}},"slingList":["one/components/common/structure/caseform/homepage","one/components/common/structure/content/globalZone","one/components/common/structure/content/subMenuZone","one/components/common/structure/content/verticalContentZone","one/components/caseform/structure/content/layout2Zone","one/components/edito/slice21v0","one/components/edito/componentD7v0","one/components/common/caseform/slice97v0","one/components/common/structure/content/subFooter/subFooterZone","one/components/common/structure/caseFunnelParams","one/components/structure/adminpage/site/formParams","one/components/structure/adminpage/site/brandsAndModelsParams","one/components/structure/adminpage/site/ecologicalParams","one/components/structure/adminpage/site/authenticationParams","one/components/structure/adminpage/site/googleMaps","one/components/structure/adminpage/site/c2gParams","one/components/page/featureFlipping","one/components/structure/adminpage/site/tyreLabelling","one/components/structure/adminpage/site/consumptionEfficiencyGraph","one/components/structure/adminpage/site/searchParams","one/components/structure/adminpage/site/cookieConsent","one/components/structure/adminpage/site/transverseParams","one/components/structure/professionalParams","one/components/structure/adminpage/site/dealerLocatorParams","one/components/structure/adminpage/site/seo","one/components/languageExchange","one/components/structure/adminpage/site/site","one/components/structure/adminpage/site/analytics","one/components/structure/adminpage/site/gigyaParams","one/components/base/analytics","one/components/base/authentication","one/components/structure/livechat","one/components/base/breadcrumb"],"headers":{}},"vehicleInventory":{"isRehydrate":false,"isGridDisplayed":true,"hasPaneOpen":false,"previousListSlug":"","isSortOpen":false,"isCriteriasOpen":false,"lastSearch":{},"sortNextValue":null,"totalElements":null,"currentCriteria":"","selectedDealerId":"","tradeInQuotation":{}},"leads":{"leadsError":false,"leadsSuccess":false,"postingLeads":false,"leadId":"","origin":"","campaign":""},"funnel":{"userInfo":{},"isSendingUserInfo":false,"hasErrorSendingUserInfo":false,"sentUserInfoResult":null,"isRehydrate":false,"showCccWorkshopValidation":false,"scrollToChat":false},"dealerLocator":{"dealers":null,"searching":false,"autocompleting":false,"error":false},"suggestions":{"searching":false,"autocompleting":false,"error":false},"comparator":{"vehicles":[],"isPaneOpened":false,"isPaneVisible":false,"displayOnlyDifferences":false,"isRehydrate":false},"auth":{"isLoginFailed":false,"isProcessingRegister":false,"isProcessingReset":false,"isProcessingPwdChange":false,"isAuthenticated":false,"isRegistered":false,"isVerified":false,"error":"","errorCode":null,"pwdChangeErrorCode":null,"fieldsErrors":[],"authenticationTime":"","token":"","resettingPasswordFor":"","passwordChanged":false,"isProcessingActivation":false,"isActivated":false,"isActivationCodeResent":false,"isActivationResentProcessing":false,"isActivationFailed":false,"isPwdChangeFailed":false,"email":null,"pendingEmail":null,"isPasswordUnsecured":false},"favorites":{"vehiclesNb":[],"isRehydrate":false},"configuratorAlpine":{"completedSteps":[],"selectedCategoryEquipment":null,"fullScreen":false,"currentAnimations":[],"currentBackground":{},"currentView":{},"isAtelierAlpineView":false},"configuratorDacia":{"views":{},"completedSteps":[],"currentUri":"","displayAxsModal":true,"savedConfiguration":{},"isNavDisabled":false,"batteryCode":"","isRehydrate":false,"equipmentsTab":"","accessoriesTab":""},"profile":{"isReady":false,"isRehydrate":false,"isGetVehiclesProcessing":true,"error":"","servicesActivated":[],"onBoardingError":false,"updateConsentError":false},"funnelRVP":{"cart":null,"cartInitError":null,"isCartInitializing":false,"isCartInitSuccess":false,"isCartInitFailure":false,"cartUpdateError":null,"isCartUpdateSuccess":false,"isCartUpdateFailure":false,"isRehydrate":false,"financeOffers":[],"financingInfo":{},"isFirstLoading":false,"isFunnelDone":false,"isPaymentFailed":false,"hasPaymentNotificationShown":false},"lcvSelection":{"isRehydrate":false},"vehicle":{"isRehydrate":false,"error":null},"finance":{"criterias":{},"lastSimulation":{},"offersOnPage":[],"rateAlreadySeen":{},"isOfferRepresentativeDisplayed":false,"representativeExamples":[]},"cax":{"cart":[],"isRehydrate":false,"currentSelectedVehicle":{}}}